Egnyte Status

All Systems Operational

Collaboration Operational

Web UI Operational

Preview Operational

Reports Operational

Search Operational

WebDAV Operational

Desktop App Operational

Mobile Operational

Sync Operational

FTP/SFTP Operational

Email Notifications Operational

Public APIs and Integrations Operational

Registrations

Operational

TFA Operational

Security and Governance Operational

UI Operational

Core Content Classification Operational

Advanced Content Classification Operational

Anomaly Detection Operational

Issue Processing Operational

Content Lifecycle Operational

Email Alerts Operational

Other Services Operational

Website Operational

Email Operational

Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance [US East Coast and European Region October 7th 04:00 UTC] Oct 7, 2023 04:00-07:00 UTC

We will be performing various maintenance tasks in our Data Centers to ensure the stability and reliability of our services. As a result, customers may experience service interruptions during the maintenance period. We will encounter service interruptions of up to 20 minutes in US East Coast and 30 minutes in European Region.

We apologize for any inconvenience this may cause and appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.

We will continue to provide updates on this page as the maintenance progress. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Posted on Sep 29, 2023 - 16:12 UTC

Past Incidents

Sep 30, 2023

Resolved - Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Sep 30, 07:27 UTC

Monitoring - We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Sep 30, 07:15 UTC

Identified - Our team’s findings led us to the conclusion that the issue resulted from a discrepancy in versions on the DB client side.
Sep 30, 07:10 UTC

Investigating - We are currently investigating issues with our WebUI service in the European and US-EAST Coast region. Our team is actively working on a resolution, and we will provide an update in the next 15 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Sep 30, 06:54 UTC

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

Scheduled Maintenance [US West Coast, US East Coast and European Region September 23rd 04:00 UTC]

Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 12:05 UTC

Scheduled - We will be performing various maintenance tasks in our Data Centers to ensure the stability and reliability of our services. As a result, customers may experience service interruptions during the maintenance period. We will encounter service interruptions of up to 30 minutes in US West Coast and US West Coast, and 20 minutes in European Region.

We apologize for any inconvenience this may cause and appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.

We will continue to provide updates on this page as the maintenance progress. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Sep 15, 13:29 UTC

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Scheduled Maintenance [US West Coast, September 16th 04:00 UTC]

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC

Scheduled - We will be performing various maintenance tasks in our Data Centers to ensure the stability and reliability of our services. As a result, customers may experience service interruptions during the maintenance period. We will encounter service interruptions of up to 30 minutes in US West Coast.

We apologize for any inconvenience this may cause and appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.

We will continue to provide updates on this page as the maintenance progress. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Sep 8, 16:12 UTC