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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing various data center maintenance tasks.
Customers should expect intermittent service interruption of up to 60 minutes during the maintenance window.
Posted on Jan 24, 17:03 UTC
Past Incidents
Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 UTC
Scheduled - We will be changing our West Coast data center IP address on January 25th, 2020 and customers should expect a 15 minute interruption during the maintenance window. If you have whitelisted our IP addresses previously, you will need to update your firewall rules with the new IP. The updated IP addresses can be found found at helpdesk.egnyte.com. Customers may also experience a minor blip of up to 48 hours as DNS propagates.
Jan 20, 20:04 UTC
Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020
Resolved - This incident has been resolved.
Jan 20, 19:23 UTC
Update - We are continuing to monitor for any further issues.
Jan 20, 18:43 UTC
Update - We are continuing to monitor for any further issues.
Jan 20, 17:41 UTC
Update - We are continuing to monitor for any further issues.
Jan 20, 16:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 16:16 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 15:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 14:50 UTC
Investigating - We are experiencing performance degradation in the US-East Coast and are investigating the problem — we will provide you with an update in the next 30 minutes.
Jan 20, 14:27 UTC
Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:00 UTC
Scheduled - We will be performing various maintenance tasks on all data centers. Users that are actively logged in will be logged out during the maintenance window, and will be asked to log in again.
Jan 14, 19:40 UTC
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 04:00 UTC
Scheduled - We will be performing various data center maintenance tasks.
Customers should expect intermittent service interruption of up to 30 minutes during the maintenance window.
Jan 2, 17:05 UTC