Egnyte STATUS
All Systems Operational
Web UI   Operational
Web UI - Content Preview   Operational
Web UI - Reports   Operational
Search   Operational
Map Drive (WebDAV)   Operational
Egnyte Drive   Operational
Mobile   Operational
Sync   Operational
FTP   Operational
Email Notifications   Operational
Public APIs   Operational
Network   Operational
Registrations   ? Operational
Egnyte Protect   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2017

Egnyte has resolved the Integration Services API issues and is monitoring to ensure no further impact is observed. If you have any other issues, please contact our Support team.

Dec 10, 2017

No incidents reported.

Dec 9, 2017
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:01 UTC
Scheduled - We will be performing maintenance and expect to complete within 3 hours. There will be some minor interruption in service during the maintenance period.
Dec 8, 08:57 UTC
Dec 8, 2017

No incidents reported.

Dec 7, 2017
Postmortem - Read details
Dec 7, 20:48 UTC
Resolved - We are now 100% operational. We appreciate your patience while we resolved this issue.
Dec 7, 20:41 UTC
Investigating - Egnyte engineers are currently observing issues with web login via SSO. The customers in US East Coast Region are affected. We are tracking the issue and will post further updates.
Dec 7, 19:45 UTC
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - While the Spectrum issue still exists, we have made changes to avoid this provider. Users on Spectrum based connections will likely still experience packet loss, however, please note that this is not unique to Egnyte, and that all services for those users will be affected. We will continue to monitor the issue until Spectrum outage gets resolved.
Dec 5, 20:33 UTC
Identified - Our technicians have identified the issue. There appears to be a region-wide problem with Spectrum (ex Charter). Due to this provider issue we have identified packet loss between US East and West coast. Customers and Spectrum end users in the SE area are being impacted. If you are a current Spectrum customer and you are experiencing connectivity issues please contact your provider. For more details you can also check Spectrum status http://downdetector.com/status/spectrum
Dec 5, 17:11 UTC
Investigating - We are experiencing some network issues between US East and West coast regions. Registration services might be delayed. Customer may experience some intermittent slowness in their services. This is a top priority issue for Egnyte and our engineers are working with our data center technicians to resolve quickly this issue.
Dec 5, 16:19 UTC
Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017
Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - We will be performing maintenance and expect to complete within 2-3 hours. US East/West Coast and EU Region users might see some minor interruption in service.
Dec 2, 04:10 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - We are going to do some upgrades to our Public API platform.
During this time new token creation will not be possible.
Nov 30, 13:10 UTC
Dec 1, 2017

No incidents reported.

Nov 30, 2017
Postmortem - Read details
Nov 30, 15:46 UTC
Resolved - This issue has been resolved and the service is now operational. If you are still facing any issues, please contact to our support team.
Nov 30, 11:17 UTC
Update - Our engineers are still investigating the issue, We will send another update shortly.
Nov 30, 10:45 UTC
Investigating - We are facing issue in WebUI service for European region & investigating the same, we will provide you update in next 30 minutes
Nov 30, 10:10 UTC
Nov 29, 2017

No incidents reported.

Nov 28, 2017

We have identified a Denial-of-Service attack to our services for customers in the East Coast. We have mitigated the issues as soon as they were detected however some customers might have noticed slow share link downloads.

Postmortem: The distributed nature of a DDoS attack makes it significantly more powerful, as well as harder to identify and block its source. We have identified 3 different attacks at 3 different times that we mitigated as soon as they got detected. During this time some customers might have experienced slow share links. We have blocked the sources of these attacks and we are continuously monitoring the traffic. Also we are implementing a new self-healing patch that will prevent these issues in the future. The patch will be released in the next 48 hours. While we never recorded a downtime during this incident we realized that slow share links occurred for about 45 minutes between DDoS attacks. If you have experienced any slow share links please contact our Support team.

Nov 27, 2017

No incidents reported.