Resolved -
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
May 13, 21:36 UTC
Update -
A fix has been implemented and we are monitoring the results.
May 13, 21:32 UTC
Monitoring -
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
May 13, 21:32 UTC
Identified -
Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.
May 13, 21:27 UTC
Investigating -
We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
May 13, 21:15 UTC