Intermittent issue in WebUI (US-East Coast)

Incident Report for Egnyte

Resolved

This incident has been resolved.

Posted Oct 16, 2019 - 20:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2019 - 20:24 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 16, 2019 - 20:11 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2019 - 19:55 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2019 - 19:19 UTC

Update

We are continuing to investigate this issue.

Posted Oct 16, 2019 - 19:12 UTC

Investigating

We are experiencing an issue with our WebUI and Desktop app service in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.

Posted Oct 16, 2019 - 19:04 UTC

This incident affected: Collaboration (Web UI, Preview, Reports, Search, Desktop App, FTP/SFTP).