Intermittent issues in WebUI (US-West Coast)

Incident Report for Egnyte Platform

Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted Feb 05, 2025 - 19:57 UTC

Update

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
Posted Feb 05, 2025 - 19:48 UTC

Identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted Feb 05, 2025 - 19:19 UTC

Update

We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted Feb 05, 2025 - 18:51 UTC

Update

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted Feb 05, 2025 - 18:19 UTC

Update

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
Posted Feb 05, 2025 - 17:52 UTC

Update

We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted Feb 05, 2025 - 17:27 UTC

Update

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted Feb 05, 2025 - 17:02 UTC

Investigating

We are currently investigating issues with our WebUI service in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted Feb 05, 2025 - 16:35 UTC
This incident affected: Collaboration (Web UI, Preview, Desktop App, Mobile).