Egnyte Status

All Systems Operational

Collaboration Operational

Web UI Operational

Preview Operational

Reports Operational

Search Operational

WebDAV Operational

Desktop App Operational

Mobile Operational

Sync Operational

FTP/SFTP Operational

Email Notifications Operational

Public APIs and Integrations Operational

Registrations Operational

TFA Operational

Security and Governance Operational

UI Operational

Core Content Classification Operational

Advanced Content Classification Operational

Anomaly Detection Operational

Issue Processing Operational

Content Lifecycle Operational

Email Alerts Operational

Other Services Operational

Website Operational

Email Operational

Network Operational

Migration Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance [US East Coast, US West Coast and European Region, May 4th 4:00 UTC] May 4, 2024 04:00-07:00 UTC

To ensure the stability and reliability of our services, various maintenance tasks will be performed. As a result, customers may experience service interruptions during the maintenance period. The services might encounter interruptions of up to 5 minutes in US West Coast, US East Coast and European Region.

Please accept our apologies for any inconvenience this may cause and we appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.

We will continue to provide updates on this page as the maintenance progresses. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Posted on Apr 25, 2024 - 16:30 UTC

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

No incidents reported.

Apr 30, 2024

Intermittent issues in Public API and integration (US-East Coast & US-West Coast)

Resolved - Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Apr 30, 18:10 UTC

Monitoring - We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Apr 30, 17:59 UTC

Identified - Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Apr 30, 17:53 UTC

Investigating - We are currently investigating issues with our Public API and integration service in the US-East Coast & US-West Coast regions. The MS co-editing and Egnyte app store is currently not accessible & our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Apr 30, 17:28 UTC

Apr 29, 2024

Intermittent issues in Egnyte Secure & Govern (US region)

Resolved - This incident has been resolved.
Apr 29, 17:57 UTC

Monitoring - We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Apr 29, 17:51 UTC

Update - We are continuing to investigate this issue.
Apr 29, 17:40 UTC

Investigating - We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Apr 29, 17:39 UTC

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Scheduled Maintenance [US East Coast, US West Coast and European Region, April 27th 4:00 UTC]

Completed - The scheduled maintenance has been completed.
Apr 27, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 04:00 UTC

Scheduled - To ensure the stability and reliability of our services, various maintenance tasks will be performed. As a result, customers may experience service interruptions during the maintenance period. The services might encounter interruptions of up to 15 minutes in US East Coast and European region, and 20 minutes in US West Coast.

Customers using the Sharepoint Integration will experience an interruption of up to 8 hours.

Please accept our apologies for any inconvenience this may cause and we appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.

We will continue to provide updates on this page as the maintenance progresses. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Apr 24, 15:33 UTC

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Scheduled Maintenance [US East Coast and US West Coast, April 20th 04:00 UTC]

Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC

Scheduled - To ensure the stability and reliability of our services, various maintenance tasks will be performed. As a result, customers may experience service interruptions during the maintenance period. The services might encounter interruptions of up to 105 minutes in US East Coast Region and up to 75 minutes in US West Coast.
Please accept our apologies for any inconvenience this may cause and we appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.
We will continue to provide updates on this page as the maintenance progresses. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.
Apr 12, 15:40 UTC

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.