Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions

Incident Report for Egnyte Platform

Resolved

This incident has been resolved.
Posted May 14, 2025 - 19:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 14, 2025 - 19:26 UTC

Identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted May 14, 2025 - 18:58 UTC

Update

We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted May 14, 2025 - 18:37 UTC

Update

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
Posted May 14, 2025 - 18:07 UTC

Update

We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted May 14, 2025 - 17:36 UTC

Update

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted May 14, 2025 - 17:06 UTC

Investigating

We are currently investigating issues with our WebUI service in the US West Coast, US East Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted May 14, 2025 - 16:35 UTC
This incident affected: Collaboration (Web UI) and Security and Governance (Web UI).