Intermittent issues in WebUI & Desktop App (US-East Coast)
Incident Report for Egnyte Platform
Resolved
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted Oct 24, 2024 - 15:06 UTC
Monitoring
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted Oct 24, 2024 - 14:18 UTC
Update
Our team continues investigating the issues and we're actively working on solutions. We will provide an update as soon as we have more information.
Posted Oct 23, 2024 - 19:52 UTC
Update
As we continue to investigate the issue, we will provide an update within the next 2 hours.
Posted Oct 23, 2024 - 17:26 UTC
Update
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted Oct 23, 2024 - 17:17 UTC
Update
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
Posted Oct 23, 2024 - 16:47 UTC
Update
We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted Oct 23, 2024 - 16:18 UTC
Update
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted Oct 23, 2024 - 15:50 UTC
Investigating
We are currently investigating issues with our WebUI & Desktop App services in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted Oct 23, 2024 - 15:20 UTC
This incident affected: Collaboration (Web UI, Desktop App).