We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted Jun 20, 2024 - 15:04 UTC
Update
As our team continues to work on the issue with our TFA provider, we'll share an update on the fix as soon as it's ready. If you need further assistance, don't hesitate to contact our Support team.
Posted Jun 20, 2024 - 07:11 UTC
Update
Our team continues working on the issue with the TFA provider. We'll share an update on the fix within the next 6 hours. If you need further assistance, don't hesitate to contact our Support team.
Posted Jun 19, 2024 - 09:27 UTC
Update
We are continually working with our TFA provider to resolve the SMS and Voice Call issues in China. In the meantime, please contact our Support team for available workarounds.
Posted Jun 19, 2024 - 01:36 UTC
Update
We are still continuing the investigation for SMS and calls not being received in the China region. We will provide an update on the fix within the next 6 hours.
Posted Jun 18, 2024 - 23:02 UTC
Update
We are still continuing investigation for SMS and calls not being received in the China region. We will provide an update on the fix within the next 6 hours.
Posted Jun 18, 2024 - 16:57 UTC
Update
Our team continues working on the issue with the TFA provider. We'll share an update on the fix within the next 6 hours. If you need further assistance, don't hesitate to contact our Support team.
Posted Jun 18, 2024 - 12:44 UTC
Update
As our team continues working with the TFA provider, we'll provide an update about the fix within the next 6 hours. Please contact our Support team if you need further assistance.
Posted Jun 18, 2024 - 07:42 UTC
Update
We continue to work on the fix for the identified issue. We will provide an update soon.
Posted Jun 17, 2024 - 22:37 UTC
Identified
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted Jun 17, 2024 - 20:32 UTC
Update
We are continuing to investigate this issue.
Posted Jun 17, 2024 - 18:43 UTC
Investigating
We are currently experiencing an issue with our TFA provider. Some customers may experience issues with two-factor authentications from certain regions. Please contact our Support team if you need further assistance.