Intermittent issues in WebUI and Desktop App (US-West region)

Incident Report for Egnyte Platform

Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted Feb 11, 2026 - 21:53 UTC

Monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted Feb 11, 2026 - 21:44 UTC

Identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted Feb 11, 2026 - 21:40 UTC

Update

We continue to investigate the issue and will provide an update within the next 30 minutes.
Posted Feb 11, 2026 - 21:35 UTC

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 20:55 UTC

Investigating

We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted Feb 11, 2026 - 20:34 UTC
This incident affected: Collaboration (Web UI, Desktop App).