Intermittent issues in US-West Coast

Incident Report for Egnyte Platform

Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted Oct 16, 2024 - 08:00 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 16, 2024 - 07:58 UTC

Monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted Oct 16, 2024 - 07:54 UTC

Identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted Oct 16, 2024 - 07:30 UTC

Update

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
Posted Oct 16, 2024 - 07:20 UTC

Investigating

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted Oct 16, 2024 - 06:53 UTC
This incident affected: Collaboration (Web UI, Preview, Reports, Search, Desktop App, Mobile, Sync, FTP/SFTP, Public APIs and Integrations).